Case studies with Venzeo™ Field customers.

OLO has used Venzeo™ since day one. Previously, they lacked a unified system for managing photo documentation.

The Venzeo™ mobile app is installed on over 100 devices. Crews take photos during routine operations, logging 10 to 500 cases daily. Customer support and sales teams then access these records through the Venzeo™ web app.

Administrators have individual logins and custom filters. This is vital because different departments—sales, customer service, and maintenance—rely on Venzeo™ for entirely different operational needs.

The Customer Center reduced wait times and cut unjustified complaints by:

• Instantly locating all Venzeo™ reports on the map view
• Using the "Share Public Report URL" feature when customers demand proof. A Venzeo™ report provides credibility through verified photos, timestamps, and location data — ready to be certified.
• Proactively displaying selected reports publicly on their website using the Venzeo™ Widget

Maintenance boosted repair efficiency by receiving instant photo notifications, enabling the immediate procurement of required parts and tools.

FCC collects bio-waste containers in Prague. Local city districts require regular photographic records of these collections from FCC to approve payments.

Previously, drivers used personal phones to take photos, downloading them to office folders only after their shifts. This delayed the entire process. The driver who took the photos also had to sit with dispatchers during sorting to explain missing details.

Now, dispatchers access photos directly through the web application. This removes delays, allowing immediate sharing with both the sales team and customer service.

The primary job for crews is waste collection. En route, they also photograph issues likely to cause citizen or customer complaints (e.g., uncollected waste, out-of-hours collections). These records are automatically sent to a central database, accessible to both customer service and sales teams.

Before Venzeo™, crews sent photos via WhatsApp or MMS, which created several operational issues:

• Photos and incident details getting lost in long chat threads.
• Missing context, such as the exact location, time, date, and which crew member handled the case.
• Difficulty retrieving specific cases later on.

Beyond documenting problem collections and securing evidence against complaints, the app is used to map locations for new containers. Using the export features, these coordinates are fed directly into mapping tools. This simplifies routing for the drivers tasked with emptying them, giving them a clear route complete with photos of the exact container locations.

Field crews run the app on their work phones, while dispatch and office staff use the web dashboard. Each manager has a dedicated login, allowing them to set up specific filters for their own operational needs without overlapping or confusing other departments.

Employees and management agree that:

• Venzeo™ saves tens of hours each week, letting us focus on operations instead of transferring photos and maintaining records.
• Photo documentation is now streamlined, and evidence is quick to find whenever a complaint comes in.
• Staff no longer need to monitor multiple WhatsApp or Messenger groups. They can act on incoming information immediately without it getting buried in chat threads.
• The app is simple to use and technically robust. It runs fast and stable in the field, and we haven't had to resolve any major technical issues with the provider since deployment.