A system tailored for waste collection services that utilizes certified photo documentation to streamline communication with customers and local authorities.
4+ Million4M+
real-life situations captured by our satisfied customers
Venzeo™ assists waste collection organizations:
Tackle customer complaints
Once a complaint comes in, you can instantly react by email, clarifying why the waste wasn't collected, supported by the specific time, address, and a photo of the scenario from your photo documentation.
Heavy Bin
Damaged Bin
Inappropriate waste
Inaccessible Point
Locked Bin
Overloaded Bin
Avoid fines and dodge insurance fraudsters
With a certified photo document, you have confirmation of every detail of the situation, including timestamp, location, and photos. This prevents baseless accusations of unfair practices, such as not taking out the trash or damaging another's vehicle.
Potential insurance fraud- Unaccessible Point
Unloaded bin
Boost Upsell Opportunities
Many customers consistently overload their waste bins. Your sales team uses this documented photo evidence from Venzeo™ to argue for a higher waste pickup frequency or the addition of more bins.
- Overloaded bin
Repeated overloading
Speed up servicing of cars and bins
If a vehicle or bin is damaged, the crew has the ability to instantly report the situation to a technician through Venzeo™.
- Damaged Bin
Vehicle Failure
Retain the trust of customers and the municipality
By proactively creating photo documentation, you can share information with customers or the city administration at any time using a link stamped with a certificate. This will earn their trust and admiration, showcasing your organization as responsible and modern.
Venzeo™ Certificate
Share reports via link
Interactive map widget
Venzeo™ system
is both a mobile and web application designed to digitise processes and safeguard your reputation. It streamlines communication between field workers and office workers. Reports can be shared with your customers.
Implementing Venzeo™ results in a well-organized database that is easy to share and includes:
- photo documentation of each situation
- categorized historical customer data
- timestamps for records
- notes, addresses, and other optional information
Venzeo™ enables you to resolve situations in the field faster, more efficiently, and to all parties' satisfaction.
How does Venzeo™ work?
Capture and report in seconds
Field workers capture photo documentation and categorize the situation using the Venzeo™ mobile app, all in less than 10 seconds.
Instant report availability
Using the Venzeo™ web app, designated departments can view the recording and promptly react to the situation. This enables them to swiftly address customer complaints, update invoices, relay the complaint to mechanics to order necessary parts, or inform the city police for easier location of obstructing vehicles.
How does Venzeo™ benefit waste collection companies?
Dispatch team
The dispatch team sets up precise documentation rules to capture essential field information. Categorized data enables rapid searches in seconds. Records highlight problem areas and serve as training materials for new drivers.
Easy integration
Venzeo™ seamlessly integrates with your existing systems, including vehicle monitoring, collection planning, accounting, CRM, Excel, SAP, and Salesforce.
Compatible with, among others
Venzeo™ helps you to think about the following questions:
- How do you prove a collection was actually made when a customer claims it was missed?
- Who should be notified when a recycling bin contains inappropriate waste that prevents collection?
- How do you document existing property conditions before collection to protect against false damage claims?
How did our customers begin the implementation?
Start with a Free Trial of Venzeo™
To begin, all you need is a web browser and either an iOS or Android mobile device. Upon registration, the app provides sample situations and pre-configured settings for waste collection.
Try for free14-day demo
Integration Within the Company
Start with a few drivers uploading photos via the Venzeo™ mobile app. Invite colleagues from operations, customer support, and management to access the data and see the benefits firsthand.
Customize Venzeo™ to your needs
The system comes pre-configured for waste collection. Easily customize labels, categories, and alerts to match your specific operational requirements.
We understand waste collection and can advise you.
We understand the challenges you face. Leave us a number and we'll give you a call.
Test within 14 days whether Venzeo™ suits your needs
Why do our customers choose Venzeo™?
Bulletproof evidence through certification
Every record is sealed to ensure its authenticity. Venzeo™ helps avoid disputes by providing clear, tamper-proof evidence of collection activities.
Smart features
1. Data censorship
Automatic face and license plate blurring ensure Venzeo™'s compliance with GDPR regulations.
2. Image quality assurance
The system identifies blurry photos at capture time and prompts the driver for a clearer shot.
3. Interactive map integration
Individual records can be easily integrated into your website as an interactive map using a widget.
4. Offline Capability
The mobile app works seamlessly without internet—ideal for areas with poor connectivity or underground collection points.
5. Enhanced night photography
Night mode auto-brightens photos for early morning collections, eliminating flash issues with reflective bin surfaces.
6. Multi-org customization
Venzeo™ can be tailored organization-wide, accommodating different routes, shifts, and regional requirements.
7. Bin Status Tracking
Photo records link to individual bins or collection points, allowing you to monitor conditions and track issues over time.
8. Asset Tracking & History
If your bins have unique identifiers, upload them to Venzeo™ and link photos to specific assets. Get a complete history of each bin.
Easy to install and use
Hassle-free experience: Our customers value the smooth functionality, likening the application's reliability to a Swiss watch.
The system's dashboard is straightforward with customizable features. Tailor filters, labels, and alerts to meet your specific requirements.
The mobile app is compatible with a wide range of Android and iOS devices.
The web application is easily accessible via any contemporary browser.
Easy updates
The mobile app and settings can be managed remotely, ensuring automatic updates without drivers needing to check with dispatch or IT. Activation and deactivation can be handled remotely via SMS.
Long-term support from the Venzeo™ team
With the Venzeo™ team by your side, you're assured of long-term support via phone, email, or chat. License holders also get access to updated manuals, training, and webinars.
Your data is safe
Your data's security is our priority. We use 256-bit SSL encryption, regular backups, and 24/7 monitored servers meeting ISO 27001, PCI DSS Level 1, and other stringent standards.
A few words from our clients
- OLO
Company with a turnover of EUR 28 million
We especially appreciate the simple user interface, stability and speed of the system.
- BVS
Company with a turnover of EUR 100 million
The photo documentation is clear and easy to navigate. The app saves us time that we used to spend on complicated photo storage in SAP.
- FCC Environment
Company with a turnover of EUR 230 million
The app saves staff time and therefore money.
- OLO
Company with a turnover of EUR 28 million
The application is used by our field staff, customer support and marketing department.
- OLO
Company with a turnover of EUR 28 million
The advantage is data security and the possibility to have a personalized account with custom filters.
- BVS
Company with a turnover of EUR 100 million
The app is easy to use and can be learned quickly even by employees who are not very savvy with new technologies.
- Brantner
Company with a turnover of EUR 40 million
The photo documentation process is clear, employees don't have to constantly monitor different groups on Messenger and WhatsApp, and the information can be handled quickly.
- FCC Environment
Company with a turnover of EUR 230 million
The simple user interface, stability and speed of the app has helped to speed up the flow of information between drivers, head office staff and borough staff.
See yourself how exactly we help our customers
Test within 14 days whether Venzeo™ suits your needs
Frequently asked questions:
A small branch with up to 10 drivers pays GBP 265 per month. The price is based on the number of users who upload records, the number who access them, and optional extras you activate.
Yes, the app is designed to be intuitive. Drivers can create a complete photo record in less than 10 seconds. The interface is simple enough that even employees who are not tech-savvy can learn it quickly.
Unlike messaging apps, Venzeo™ provides certified documentation with verified timestamps, GPS coordinates, and tamper-proof records. Photos are automatically organized, searchable, and can be linked to specific routes or customers.
Yes, Venzeo™ records are designed to be court-admissible. Each photo includes verified metadata including timestamp, GPS location, and device information, ensuring the photo has not been altered.
Absolutely. Venzeo™ is built for enterprise-scale operations. Our infrastructure supports millions of records and is used by large waste management companies across Europe.
No, only drivers who capture photos need the mobile app. Office staff, managers, and customer support access records through the web dashboard, which works on any modern browser.
Have another question or need advice?
Call 7-18 Monday-Friday
Contact us anytime