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Photo-based communication between dispatchers and field personnel. Easily shareable and certified.

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1 Milion+

1M+

Cases captured by our satisfied customers

Venzeo™ assists waste collecting organizations:

Tackle customer complaints

Once a complaint comes in, you can instantly react by email, clarifying why the waste wasn't collected, supported by the specific time, address, and a photo of the scenario.

Customer #123
Address and GPS
Timestamp

Heavy Bin

Customer #234
Address and GPS
Timestamp

Damaged Bin

Customer #324
Address and GPS
Timestamp

Inappropriate waste

Customer #324
Address and GPS
Timestamp

Unaccessible Point

Customer #456
Address and GPS
Timestamp

Locked Bin

Customer #567
Address and GPS
Timestamp

Overloaded Bin

For more examples, download the case study

See case study

Examples of situations

Avoid fines and dodge insurance fraudsters

With a certified document, you have confirmation of every detail of the situation, including timestamp, location, and photos. This prevents baseless accusations of unfair practices, such as not taking out the trash or damaging another's vehicle.

Customer #123
Address and GPS
Timestamp

Potential insurance fraud

Customer #234
Address and GPS
Timestamp

Unaccessible Point

Customer #345
Address and GPS
Timestamp

Unloaded bin

For more examples, download the case study

See case study

Examples of situations

Increase Upsell

Many customers consistently overload their waste bins. Your sales team uses this documented evidence from Venzeo™ to argue for a higher waste pickup frequency or the addition of more bins.

Customer #324
Timestamp

Overloaded bin

Customer #324
Timestamp

Again overloaded bin

For more examples, download the case study

See case study

Examples of situations

Speed up servicing of cars and bins

If a vehicle or bin is damaged, the crew has the ability to instantly report the situation to a technician through Venzeo™.

ID: #789
Address and GPS

Damaged Bin

Vehicle #012
Address and GPS

Vehicle Failure

For more examples, download the case study

See case study

Examples of situations

Retain the trust of customers and the municipality

By proactively creating photo documentation, you can share information with customers or the city administration at any time using a link stamped with a certificate. This will earn their trust and admiration, showcasing your organization as responsible and modern.

Venzeo™ Certificate

Share reports via link

Interactive map widget

Venzeo™ system

is both a mobile and computer application designed to digitise processes and safeguard your reputation. It streamlines communication between field workers and office workers. Reports can be shared with your customers.

Implementing Venzeo™ results in a well-organized database that is easy to share and includes:

  • photo documentation of each situation.
  • categorized historical customer data.
  • timestamps for records
  • notes, addresses, and other optional information

Venzeo™ enables you to resolve situations in the field faster, more efficiently, and to all parties’ satisfaction.

How Venzeo™ works?

Firstly

Report in few seconds

Field workers captures photo documentation and categorize the situation using the Venzeo™ mobile app, all in less than 10 seconds.

Secondly

Instant report availability

Using the Venzeo™ web app, dispatch and other designated departments can view the recording and promptly react to the situation.

This enables them to swiftly address customer complaints, update invoices, relay the complaint to mechanics to order necessary parts, or inform the city police for easier location of obstructing vehicles.

What are the benefits of Venzeo for our customers?

  • Dispatch team
  • Customer support
  • Sales team
  • Legal team
  • Field workers 
  • Service centre
  • Management
  • Municipal police
  • Mayors and municipal staff

Dispatch team

The team precisely defines the rules for record creation, maximizing the benefits of photo documentation and essential field situation information. The categorized data allows for swift searches, completed in mere seconds. Additionally, these records pinpoint trouble areas and serve as a valuable tool for training new employees.

Customer support

They receive real-time data on uncollected waste and the associated reasons the moment it's recorded. This allows them to promptly address queries or complaints from customers who might call shortly after the waste vehicle departs. As a result, they reduce the number of unwarranted complaints from profiteers who take advantage of the organization's inability to effectively defend against their complaints.

Sales team

Utilizes records as evidence to boost sales. Specifically, if they notice a container is consistently overflowing, they can recommend increasing the waste collection frequency, leading to a potential rise in monthly revenue.

Legal team

They have access to verified evidence, encompassing certified information complete with photo documentation of the event, timestamps, location data, and verification of the mobile device capturing the footage. This results in fewer disputes with residential and business entities, a decrease in confrontations with insurance speculators, and a reduction in inquiries related to contractual penalties. Venzeo™ plays a crucial role in safeguarding the organization's reputation. Furthermore, the application meets all GDPR standards.

Field workers 

Diligent garbage collectors can safeguard their reputation. With tangible evidence in hand, they can refute any claims of neglect, showcasing when a task couldn't be accomplished due to legitimate reasons.

Service centre

When an accident, damage, or vehicle breakdown is spotted in the field, they're immediately alerted via email. This rapid communication enables them to assess the situation swiftly, ensure they have the necessary inventory on hand, and subsequently minimize the repair time.

Management

They've realized more streamlined processes and automated documentation, coupled with enhanced visibility into collected data. The system even furnishes them with sample data, making the training of new employees more efficient. This adoption of cutting-edge technology has garnered praise from company owners, the general public, and appreciative customers.

Municipal police

They are equipped with a system that sends automated notifications should a carelessly parked car block a passageway or checkpoint. This includes precise location details, the address, and comprehensive photo documentation of the situation.

Mayors and municipal staff

They are furnished with reliable data in an accessible format, boosting their confidence in the local waste company's commitment to delivering top-notch services.

Easy integration

Venzeo™ seamlessly integrates with your existing systems, including vehicle monitoring, collection planning, accounting, CRM, Excel, SAP, and Salesforce.

How did our customers begin the implementation?

1

Start with a Free Trial of Venzeo

To kick things off, all that’s required is a web browser and either an iOS or Android mobile device. Upon registration, the app conveniently provides sample situations and pre-configured settings.

Try for free 14-day demo
2

Integration Within the Company

Initially, access was provided to a minimum of two field workers. Throughout the first week, they actively uploaded photos using the Venzeo™ mobile app.

Additionally, colleagues across various departments – including sales, operations management, technicians, and IT specialists – were invited to access the data and records. The broader the departmental involvement, the more tailored and effective the system adaptation became.

Read a case study
3

Customize Venzeo™ to your needs

The system is pre-configured based on the needs of companies in the waste management industry. It was easy to customize it to suit the requirements of each department. The application helps you to think about the following questions, among others:

  • What’s the protocol when an entire street couldn’t be serviced due to a car obstructing the route?
  • How frequently should the sales team monitor evidence of consistently overflowing bins to boost service orders?
  • In the event of damage to a vehicle’s boarding steps, who should be informed and what detailed documentation of the damage is needed?

We understand waste management and can advise you.

We understand the challenges you face. Leave us a number and we'll give you a call.

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In the meantime, you can try our demo.
Try for free14-day demo

Test within 14 days whether Venzeo suits your needs

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Why do our customers choose Venzeo™?

Bulletproof evidence through certification

Every record is sealed to ensure its authenticity. Venzeo™ thus helps to avoid any disputes by providing clear evidence.

Smart features

1. Data censorship

Automatic face and license plate blurring ensure Venzeo's compliance with GDPR regulations.

2. Image quality assurance

The system identifies blurry photos at the time of capture and prompts the user for a clearer shot.

3. Interactive map integration

Using a widget, individual records can be easily integrated into your website as an interactive map.

4. Offline Capability

The mobile app functions seamlessly without an internet connection—ideal for devices without mobile data or in areas with poor connectivity like tunnels or mountain valleys.

5. Enhanced night photography

Night mode auto-brightens photos, eliminating the need for flash which can sometimes cause issues, especially with reflective elements.

6. Multi-org customization

Venzeo™ can be tailored organization-wide, accommodating the unique needs of individual departments, whether for day or night shifts.

Easy to install and use

Hassle-Free Experience: Our customers value the smooth functionality, likening the application’s reliability to a Swiss watch.

The system’s dashboard is straightforward, with the added advantage of customizable features. Tailor functions such as information filters, labels, and alerts to meet your specific requirements.

The mobile app is compatible with an extensive array of Android and iOS devices.

The web application is easily accessible via any contemporary browser.

Simplicity

Easy updates

The mobile app and its settings can be effortlessly managed remotely, ensuring the app automatically refreshes without any need for field workers to check in with dispatchers or IT teams. Additionally, secure activation and deactivation of the app can be conveniently handled remotely through SMS.
Support

Long-term support from the Venzeo team

With the Venzeo team by your side, you're assured of long-term support. Whether you require assistance via phone, email, or chat, we're always ready to assist. Upon purchasing a license, you also gain access to continuously updated manuals, specialized training, and informative webinars.
Safety

Your data is safe

Your data's security is our top priority with Venzeo™. We employ a robust 256-bit SSL encryption for all communications. Beyond that, regular backups ensure data integrity, and our servers — monitored around the clock — meet the stringent standards of ISO 27001, PCI DSS Level 1, FIPS 140-2, SAS-70 Type II, and FISMA Moderate. Additionally, for enhanced security, we facilitate IP access filtering through VPN.

What customers say about us

FCC Environment
A company with a turnover of 230 mil EUR
The app saves staff time and therefore money.
OLO
Company with a turnover of EUR 28 million
The advantage is data security and the possibility to have a personalized account with custom filters. 
BVS
A company with a turnover of EUR 100 million
The app is easy to use and can be learned quickly even by employees who are not very savvy with new technologies. 
Brantner
A company with a turnover of 40 milionů EUR
The photo documentation process is clear, employees don't have to constantly monitor different groups on Messenger and WhatsApp, and the information can be handled quickly.
FCC Environment
A company with a turnover of 230 mil EUR
The simple user interface, stability and speed of the app has helped to speed up the flow of information between drivers, head office staff and borough staff.
OLO
Company with a turnover of EUR 28 million
We especially appreciate the simple user interface, stability and speed of the system. 
BVS
A company with a turnover of EUR 100 million
The photo documentation is clear and easy to navigate. The app saves us time that we used to spend on complicated photo storage in SAP.
Brantner.sk
A company with a turnover of 40 milionů EUR
Venzeo saves us dozens of hours a week that we can spend on work. In 10 years of cooperation, the application has not had a single technical problem.
OLO
Company with a turnover of EUR 28 million
The application is used by our field staff, customer support and marketing department.

Test within 14 days whether Venzeo suits your needs

Try it for free

Frequently asked questions:

What is the price of the license?

A small branch with up to 10 field workers pays GBP 265 per month. The price is based on the number of users who upload field records, the number who work with them, and the optional extras you can activate.

Can I use a certified Venzeo™ record in court or during an audit?

Yes, it is evidence that contains a certified time stamp, location data with photographs that would be almost impossible to forge.

Can less experienced workers actually use the app?

Yes, every field worker of our customers has mastered it. The app is very easy to use – our customers have already captured over 1 million reports in the field using it.

We have 100,000 sites, can Venzeo handle that many?

The mobile app and server are optimized to handle millions of data. We regularly stress test the entire infrastructure to ensure the application runs smoothly and quickly in the field, even with slow connections.

Why not use other communication apps such as Whatsapp, Messenger or SAP instead of Venzeo™?

WhatsApp and Messenger clutter quickly, while systems like SAP can be overly complex. Venzeo™ offers the best of both worlds: rapid photo captures and an intuitive, stable experience without confusing errors. See our case studies to learn why customers prefer us.

Do all employees have to have the app installed?

The greatest added value occurs when all employees who are required to use the application use it. However, you can start slowly, test the app and then involve individual employees gradually.

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Webinar for dispatchers and company directors

Using real-life cases, we’ll show you how Venzeo™ simplifies and digitizes processes with corporate photo documentation (and thus saves you nerves, time and money).

Of course, you can ask our specialists anything.

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Try for free14-day demo

Have another question or need advice?

Contact us. We will get back to you shortly.
+44 7481 341 020
Call 7-18 Monday-Friday
[email protected]
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What have we done for businesses in your industry?

We helped OLO, FCC Environment and Brantner to optimise internal processes and simplify communication with customers and the city. See how we did it.

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